Refund policy
At Buyoria , we want you to feel confident when shopping with us. If there is a problem with your order, please contact us and we'll help you understand the available options.
1. Return Eligibility
You may request a return, replacement, exchange, or refund where applicable if:
You received the wrong product;
The product arrived damaged;
The product is defective;
The product is materially different from its description; or
The product otherwise qualifies under our return conditions.
Return requests must generally be submitted within:
[7 days ] of delivery.
The product may need to be unused, in its original condition, and accompanied by its original packaging, tags, accessories, or other included items, where applicable.
Some products may have different return conditions.
2. How to Request a Return
To request a return, contact us at:
[ buyoria.store@gmail.com]
Please include:
Order number;
Customer name;
Product name;
Reason for the return;
Photos/videos where relevant; and
Any other information reasonably required to assess the request.
We will review the request and provide instructions if the return is approved.
3. Damaged or Defective Products
If your product arrives damaged or defective, please contact us as soon as possible, preferably within [7-8 days ] of delivery.
We may request photographs or videos showing:
The product;
The damage/defect;
Packaging;
Shipping label; and
Other relevant details.
Depending on the circumstances, we may offer a replacement, refund, repair, exchange, or another appropriate remedy in accordance with applicable law and our policy.
4. Wrong Product
If you receive a product different from what you ordered, contact us at [buyoria.store@gmail.com]
After verification, we may arrange a replacement or refund as applicable.
5. Refund Process
Once an eligible return/refund is approved, we will initiate the refund through the applicable payment method or another appropriate method.
Refund processing time:
[REFUND PROCESSING TIME]
Your bank, payment gateway, or financial institution may require additional time before the refunded amount appears in your account.
6. Exchanges
Where available, we may offer an exchange for an eligible product.
Exchange availability may depend on:
Product availability;
Product condition;
Reason for exchange; and
Applicable product-specific conditions.
If the requested replacement is unavailable, we may offer a refund or another appropriate option.
7. Non-Returnable Items
Certain products may not be eligible for return due to their nature, hygiene considerations, personalization, perishability, or other applicable restrictions.
Examples may include:
Personalized/custom-made products;
Certain hygiene-sensitive products;
Perishable goods;
Products specifically identified as non-returnable before purchase; and
Other products where return restrictions are legally permitted and clearly disclosed.
Important: Non-returnable status does not remove rights relating to products that are defective, damaged, incorrect, counterfeit, or materially different from what was advertised where applicable under Indian law.
Indian e-commerce rules include protections concerning goods that do not match advertised/agreed specifications and certain delivery-related situations. �
Consumer Affairs
8. Return Shipping Costs
If the return is due to our error
Where the product is wrong, defective, damaged, or otherwise qualifies due to an issue attributable to us, [Buyoria ] will generally bear the applicable return shipping cost or provide an appropriate return arrangement.
If the return is requested for another permitted reason
Return shipping costs may be the responsibility of the customer, depending on the product and the applicable return conditions.
Any applicable costs will be communicated before the return is processed.
9. Refunds for Cancelled Orders
If an order is cancelled before dispatch and payment has already been received, an eligible refund will be initiated according to the applicable payment method and our refund procedures.
10. Cash on Delivery Orders
For COD orders, refunds may be processed through an appropriate electronic payment method or another method agreed upon with the customer, subject to verification and applicable requirements.
We may request bank or payment details where necessary to process the refund.
11. Failed Delivery / Returned-to-Sender Orders
If an order is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept the shipment, or another customer-attributable reason, the refund or re-shipping options will be handled according to the circumstances, applicable law, and the terms communicated to the customer.